Last updated: [April 15, 2025]
Welcome to GoCharityFund — a platform created with a mission to connect generosity with real-world impact. By transforming everyday purchases into meaningful donations, we allow individuals like you to support those in need with dignity and compassion.
We understand the importance of trust and transparency, especially when your support directly affects the lives of others. That’s why we’ve crafted this Refund and Returns Policy to clearly explain how we handle donation-based product orders, refunds, and related requests.
1. Understanding Our Model
GoCharityFund operates as a donation-based e-commerce platform. This means:
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You are not purchasing items for personal use.
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Every item you choose and pay for is treated as a donation.
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We take full responsibility to package, deliver, or distribute the selected goods directly to verified individuals, families, and communities in need.
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Your act of purchasing a product is equivalent to making a charitable contribution.
As such, our policies are tailored to ensure the integrity of each transaction while maintaining the highest ethical standards in donation management.
2. Return Policy
Since the items listed on GoCharityFund are not traditional retail purchases but charitable gifts, we do not accept returns under normal circumstances.
Why?
Once your donation is processed:
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The product is allocated for delivery to a recipient in need.
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Logistics, packaging, and dispatch operations begin immediately.
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We cannot retrieve or redirect items once they have entered the fulfillment and delivery cycle.
This policy ensures efficiency, prevents waste, and maintains the trust of both donors and beneficiaries.
3. Refund Policy
Although all donations are generally final, we understand that errors or misunderstandings may occur. To accommodate such cases, we offer a limited refund window under the following specific conditions:
Refunds May Be Granted If:
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You placed a duplicate order by mistake.
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You selected an incorrect item or amount during checkout and notify us within 24 hours.
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A technical error on our platform resulted in an unauthorized or unintended transaction.
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There was a billing issue or discrepancy from your payment provider.
To request a refund, please email us at [email protected] with the subject line: “Refund Request – [Your Order Number]” and include:
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Your full name and email address used during checkout
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Order number
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Reason for the refund request
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Screenshot of any error or issue (if applicable)
We aim to process valid refund requests within 5–10 business days, and refunds will be issued to the original payment method used at the time of donation.
4. Non-Refundable Donations
The following types of donations cannot be refunded under any circumstances:
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Donations that have already been processed and assigned for delivery or fulfillment.
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Donations made to active campaigns, appeals, or urgent response projects where funds are immediately allocated.
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Donations made via promotional bundles or matched campaigns.
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Cases of donor remorse or change of mind after the transaction is completed.
Every contribution, once processed, begins impacting lives—and we treat that responsibility with utmost seriousness.
5. Product Damages or Concerns
While you, as the donor, will not receive the donated item personally, we take great care to ensure that every item is new, appropriate, and high-quality when delivered. If you believe a donation you made was misused or not delivered according to our mission, please contact us.
We are committed to accountability and will review any serious concerns with transparency.
6. Our Promise to You
At GoCharityFund, your donation isn’t just a transaction — it’s a bridge between compassion and community. We pledge to:
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Use donations responsibly and with full accountability.
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Maintain transparency about how and where your donations are distributed.
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Provide updates and visuals on delivery campaigns whenever possible.
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Offer respectful and timely support for any inquiries related to your donation.
7. Need Help or Have Questions?
We are here to support you. For any inquiries about this policy or your transaction, please reach out to us:
📧 Email: [email protected]
🌐 Website: www.gocharityfund.org
📍 Office Hours: Monday – Friday | 9:00 AM – 6:00 PM (GMT)
📍 Business Address: Vlárská 274, Bylnice, 763 31 Brumov-Bylnice, Czech Republic
Thank you for supporting GoCharityFund and becoming a part of a global effort to bring real, material assistance to those who need it most. Your donation, no matter the size, helps restore hope and dignity.
